WakeUpNow Return Policy Merchandise 30 Day Guarantee, Cancellation, and Refund Policy. WAKEUPNOW has a 30 day Satisfaction Guarantee Policy. To receive a refund for physical WAKEUPNOW products, a customer must contact Customer Support and receive a Return Merchandise Authorization (RMA) form, with accompanying RMA number. In order to obtain a refund, a customer must obtain a RMA number within 30 days of purchase of any physical WAKEUPNOW product. Upon receipt of a RMA, a customer has 7 days to return the product, with the RMA form, to the WAKEUPNOW destination specified in the RMA. Any product sent without an accompanying RMA form will not be accepted, and will be returned to sender at the sender’s expense. All shipping fees are non-refundable, and must be paid by the customer. All physical product returns will be charged a 10% restocking free. WAKEUPNOW does not retake title of any product, until said product has been returned to the WAKEUPNOW facility, which was designated in the RMA. Upon receipt of a physical product, with accompanying RMA form, a refund will be issued within 30 days of receipt. To be eligible for a refund, any returned product must be in a marketable condition upon receipt. This means that the product must be unopened, in the original packaging, undamaged, unaltered, and resalable. Shipment of product is at the risk of the customer. Any damage incurred while the product is in transit to the WAKEUPNOW facility will be borne by the customer. If a customer has received an item he/she did not order, the customer has 10 days from receipt to email Support and receive a Wrong Item Shipped Form. A wrong item shipped means an order consisting of product that does not match the customer’s order. The customer’s wrong item shipped must be received by WAKEUPNOW within 7 days of emailing Support and receiving a Wrong Item Shipped Form, and must include the accompanying Wrong Item Shipped Form. If the Wrong Item Shipped Form is missing, the order will not be changed or no refund will be issue. Wrong items shipped are not subject to the 10% restocking fee.
To cancel a reoccurring automatic shipment, a customer must fill out and return an Auto Shipment Cancellation form to Customer Support, no later than 7 days before the customer is billed for the automatic shipment or before the automatic shipment is processed. Any cancellation made between 6 days before the bill/process date and the bill/process date will not be given effect until the following month. Any product returned from a cancellation made after the 7 day cut off will be subject to the 10% restocking fee, and will be subject to any shipping and handling costs.